“The One Most Adaptable to Change is the One that Survives” - Charles Darwin
Digital
Transformation
What is Digital Transformation?
Enhanced Efficiency
Achieve greater speed and accuracy with process optimisation and routine task-automation. Digital Transformation is a means to reduce any operational inefficiencies.
Improved Customer Experience
Digital Transformation puts the customer’s experience first. Working backwards from a desired experience, we engineer the solution - boosting customer satisfaction and loyalty.
Increased Agility
Digital Transformation makes company’s nimble by giving them a real time big-picture view. Be ready to adapt to market changes and emerging opportunities. And stay competitive in this rapidly evolving marketplace.
Data-Driven Decision Making
The integration of digital technologies collects vast amounts of operational data. Use it to make informed decisions and identify new growth avenues.
Innovation & Competitiveness
Digital Transformation fosters continuous innovation by making it easier and cheaper to experiment. This can lead to new products, services, and business models that differentiate your company in the market.
Holistic Rethink
Digital Transformation is about implementing new technologies alongside a wholistic rethinking of your processes, strategies and resourcing. It is a cornerstone of efficiency, greater agility, and realising the currently underutilised potential of your existing investments.
Transforming
Sales
Equip your teams with powerful technologies that streamline processes and enhance customer interactions. Generate more qualified leads, use AI to guide you to customers with strong purchasing intent, automate the easy work and free up your reps to focus on relationship building. Analyse customer behaviour and sales trends to ultimately close more and net higher revenue.
Finance & Accounting
Streamline your Finance & Accounting functions with our solutions. Automate the invoice lifecycle, compliance and expense reporting. Reduce manual errors and free up your staff for strategic analysis. Forecast with greater accuracy and manage your risks better. Get real time optics into cost drivers from your other business functions and tightly integrate solutions for a real-time financial picture of the health of your organisation.
Human Resources
Modernise your HR function by automating administrative tasks and enhancing strategic talent management. Retain your top talent, streamline the hiring process, identify needs for up-skill, ensure compliance to minimise risk, and monitor work trends to support acquisition, retention and development.
Shift your HR from a transactional centre to a strategic centre, creating a more efficient, engaged, and high-performing workforce.
Strategy & Leadership
Equip your strategy and leadership function with the tools for data-driven, agile decision-making. Real-time dashboards and analytics platforms provide comprehensive insights into market trends, competitor activity, and internal performance, enabling leaders to identify opportunities and risks quickly. Scenario planning tools and simulation software allow leaders to model potential outcomes and assess the impact of different strategies. Appetite help you make informed, proactive decisions, driving innovation, and ensuring the company's long-term competitive advantage.
Marketing
Our marketing solutions help customers streamline campaigns, target specific audience segments with tailored content, and gain real-time insights into campaign performance. Our solutions increase your ROI, improve customer engagement, and empower you to adopt a more agile response to market changes. Our network of content creators have a ready-made audience interested in your business domain.
Operations
Automate your ordering, manufacturing, and logistics. Ensuring you always have the right amount of inventory. Empower your customers to solve problems with online portals, mobile apps, chat bots, and self-service to monitor customer sentiment and intent to purchase. Big data analysis can monitor your entire operations flows, helping you manage your risks and improve your operations.
Customer Service
Enable personalised and efficient interactions across multiple channels with your customers. AI-powered chatbots, knowledge-bases, and self-service portals provide instant support, resolving common issues quickly. CRM integration allows agents to access a complete customer history, enabling them to provide tailored solutions. Omnichannel support systems ensure seamless transitions between communication channels, creating a consistent customer experience. Achieve faster resolution times, increased customer satisfaction, and a more streamlined and cost-effective customer service operation.
The Experience Centric Organisation
An organisation that focuses on the comprehensive experiences of all stakeholders, recognising that strong experience at every touchpoint yields strong satisfaction and loyalty. Research shows that organisations adopting experience-centric practices realise benefits such as improvements in operational efficiency and performance.
Agile Delivery?
Agile delivery recognises that for many Digital Transformation projects, it is impossible to know exactly what you need up front. If we set everything in the contract up front, you lose opportunities to improve processes as the focus is on delivering the contract to the letter.
One of the challenges with Agile delivery is balancing flexibility with predictable billing. At Appetite, we give you both. Concrete milestones of delivered functionality, with flexibility between milestone to add features when we discover opportunities for improvement. Everything is transparent and we prioritise work, so the high value items are never missed.
Flexible
Responding to change is more valuable to our customers than following a plan. Through the life of a project, higher value priorities may be discovered. We should empower the customer to act on those.
Collaborative
The customer knows what is the best interest of the business. As a project evolves, we should collaborate with the customer instead of enforcing a contract.
Agile not for you?
Iterative
The customer should be able to monitor and inspect progress. This is to ensure execution follows expectations and to guide future iterations to best maximise business value.
Not every organisation can adopt Agile. The requirement to run a competitive tender process makes Agile difficult. We understand some companies require something tangible to evaluate, namely solutions, features, and business outcomes enabled with an associated price and time component.
Fortunately, we also offer two other delivery models.
Waterfall: A traditional delivery approach that operates in sequential phases, being: requirements gathering and analysis, systems design, implementation, testing, and deployment. A maintenance and support phase can be added as required .
Outsourcing: Our personnel will work as if employees of your organisation, essentially you purchase time and our personnel work at your direction. This is a popular model with companies missing core skills who need workforce supplementation.
Not sure where to start?
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